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Feb 26, 2013
New 2012 Siverado purchased in Emporia. ...
New 2012 Siverado purchased in Emporia. VA was slipping out of gear. Took vehicle to Bob Taylor Chevrolet for Warranty Service, expected a hassle as I did not purchase vehicle from them, quite the opposite. Made appointment online and was called immediately by Service Manager and had an appointment for that afternoon. Was met by A service Rep (Mike Evans) who took care of everything including a loaner vehicle. Mike kept me posted on what was happening and even took care of the billing errors made by Hertz when the Sevice Incident took longer than expected. While I am displeased with the quality and reliability of the Chevrolet Product (the first in my long history with GM dating back to a 1980 Cadillac), to the point that I will not keep this vehicle I am thrilled with the treatment I received from Bob Taylor Chevrolet.
Posted 111 days ago